FAQs

I heard about a recall. What product is affected and why?
We are conducting a voluntary recall on a single lot (#W10068709) of Raw Frozen Primal Patties for Dogs Beef Formula (6-pound), with best by date of 05/22/2...
Thu, Jun 30, 2022 at 8:05 PM
What should pet parents do with the recalled product?
If a pet parent purchased a bag of Raw Frozen Primal Patties for Dogs Beef Formula from lot # W10068709, they should stop feeding it to their dog and discar...
Fri, Jul 1, 2022 at 10:26 AM
How did Primal find out about this recall?
This voluntary recall is a result of routine sampling by the Food and Drug Administration, which revealed one presumptive positive for Listeria Monocytogene...
Thu, Jun 30, 2022 at 7:49 PM
Does Primal test for Listeria before releasing a product for sale?
Yes. The safety and quality of our products is our top priority. We use a “test and hold” protocol to ensure that all products test negative for harmful bac...
Thu, Jun 30, 2022 at 7:50 PM
How does Primal ensure the safety of a product?
We us a “test and hold” protocol to ensure that all products test negative for harmful bacteria before being released for sale. We use a third-party laborat...
Thu, Jun 30, 2022 at 7:51 PM
Have dogs gotten sick from this recalled product?
No. To date, we have not received any reports of illness on this lot of Raw Frozen Primal Beef Patties for Dogs.
Thu, Jun 30, 2022 at 7:52 PM
Have pet parents complained about this recalled product?
No. We haven’t had any complaints of any kind on this lot of Raw Frozen Primal Beef Patties for Dogs.
Thu, Jun 30, 2022 at 7:52 PM
Are any other Primal products affected?
No. This voluntary recall is on a single lot of lot of Raw Frozen Primal Beef Patties for Dogs. No other Primal lot codes or products are impacted by this r...
Thu, Jun 30, 2022 at 7:53 PM